I have ordered my DT Box. What happens Next?
Here at DT boxes we understand that purchasing a box is a big decision for most of you. You spend much time deliberating over which box is right for you and what accessories you should add to your basket. You ask yourself many questions such as do I need a bumper protector, veterinary bedding or even the tie down straps or should I add the All Weather Kit. After much careful consideration of all of this you make your decisions and you place your order either online or over the phone but many of you wonder what happens next. The anticipation and excitement of receiving your chosen box can be great but what is the process by which your box will get to you and what information will you receive along the way? Let us give you some information to fill in these blanks.
After you place your order you will receive a confirmation email with the details of your order and an order number. At the same time our system prints out a docket complete with your order number and details. We keep a large stock of most boxes which allows us to fulfill all orders quickly. If your box is not in stock your order is added to the queue to be made in house that day or the following day. All our boxes are made in our workshop from the raw materials that we always keep in stock. As most of our boxes are in stock, there is never really a backlog of orders so even if your box has to be made up after you order we are generally able to dispatch on the same day or the following day. Our processes are lean and the guys in the workshop do a great job completing your orders efficiently whilst also ensuring you get a quality product that you and your dogs will love.
Danny cuts out your box from our large sheets of black or white plastic depending on your order and passes it down the production line to Johnny. Stevie makes our stainless steel doors and adds the lockable latches. When the doors are complete he also passes them to Johnny.
Our CNC Machine (above) cutting out a black DT Box.
Johnny assembles the box using a variety of processes and once complete passes the box down the line for a quality check and packaging.
Stevie performs the quality check and packages your boxes for delivery. Stevie also cuts out the bumper cover and vet bedding and adds tie down straps to your box if you have ordered them before it is packaged for delivery. Your docket stays with your box all the way along to ensure every detail is as per your order at every stage of production.
Our half boxes are packaged in a cardboard box for delivery. Our Double compartment boxes are placed on a pallet and shrink wrapped. A red cone is placed on top of the double compartment boxes to prevent the courier from attempting to stack the pallets. This cone should not be damaged upon arrival to you.
Your box is now ready for delivery. Stevie takes your order docket and logs it in the delivery system. You will receive a dispatch email at this stage and the courier will come to collect your box that same day. Your box is now on its way to you.
Usually once dispatched you will have your box 2 days later. Scotland and The Highlands may take 3-4 days sometimes for delivery. You don't generally receive any further communication until your box arrives but the courier may call you on the day if they need to. We use couriers that we trust and always try to find the most reliable means of getting your box to you. If your box does not arrive within this time frame you can contact us and we can chase up your order with the courier using your order number and name. When the box arrives you will need to sign for it so someone must be there to receive the delivery. If you receive a double box and the red cone on top is damaged, its still okay to accept the box and it is highly unlikely that there is any damage to the box but we request that you sign for it as damaged on the delivery docket. It is mostly for our own information.
Delivery time from order is usually 5 days however there are some times in the year when this may be longer. During holiday periods, such as over Christmas, orders online can build up and therefore when we return there can be a backlog of orders. We always work very hard to clear any backlogs as quickly as possible whilst also ensuring you receive a quality product. Please keep an eye on our website for our holiday information and updated delivery times.
At any stage you can contact us with any questions you may have and we will respond to you as quickly as possible bearing in mind our working times. We are always happy to assist you in any way we can even after the delivery of your box so don't hesitate to contact us if you have any further queries. We love receiving your feedback and love to see pictures of your dogs happy in their box. We take great pride in producing every aspect of our own boxes so love to see and hear your feedback but equally if there are any issues after delivery we are also always here to help.